Question 1

How quickly will you respond?

Accepted Answer

We aim to respond to every inquiry within one business day. For time-sensitive operational issues, note the urgency in your message and we will prioritize it.

Question 2

Is the initial SCADA assessment really free?

Accepted Answer

Yes. The initial discovery call and assessment are free with no obligation. We listen to your infrastructure, pain points, and goals before proposing anything.

Question 3

Do you work remotely or on-site?

Accepted Answer

Both. We are based in Ocala, FL with on-site capability when it is needed, and we deliver remotely for efficiency the rest of the time.

Question 4

What should I include in my first message?

Accepted Answer

A short description of your operation, the systems involved (SCADA platform, historian, PLC vendors), and what you are trying to achieve. The more context you share, the faster we can point you in the right direction.

Question 5

Can you sign an NDA before we share details?

Accepted Answer

Absolutely. We routinely work under NDA and within customer security policies. Let us know and we will get one in place before any technical discussion.

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